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Frequently
Asked Questions
How much does it
cost?
How
does an end-user log in to the Logical Net Message Center?
What is the
interface like?
How do
end-users get passwords?
Can the password
be changed?
What
if an end-user can't log in to their Logical Net Message Center?
What
if end-users don't want filtering services?
Will
Logical Net’s filtering service still work if end-users changes email service
providers?
Does
Logical Net work when I send mail or only when I receive it?
What
browsers does Logical Net support?
Why
do I need to enable cookies when logging into my Message Center?
How does
Logical Net handle security?
Do
Logical Net services compromise your privacy?
How much does it
cost?
For the cost of LESS THAN $.07 a day, you have the added comfort of knowing
there is an active line of defense working before an infected e-mail ever has a
chance to arrive in your mailbox.
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How
does an end-user log in to the Logical Net Message Center?
After we activate the filtering services, end-users will receive an
"Activation Message" containing login instructions with password
details. End-users will also receive email notifications with login instructions
when suspicious messages have been directed to their Logical Net Message Center.
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What is the
interface like?
To check messages or alter settings, users will first log in. After successfully
logging in, their personal Message Center appears, where they can review the
messages that have been identified as suspicious. The Message Center is the
web-based application where users find all filtering service settings and
messages. Filtering settings can be easily adjusted to accommodate end-user's
unique needs and habits.
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How do
end-users get passwords?
Logical Net provides a new temporary password when the user account is
activated. The user is requested to change this temporary password after first
log in.
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Can the
password be changed?
Yes, the end user can change their password after logging into the Logical Net
Message Center and clicking Account Settings
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What
if an end-user can't log in to their Logical Net Message Center?
End-users should first try their email account password. If the password fails,
the login page will display instructions for how to retrieve a password based on
the authentication method used for the email provider.
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What
if end-users don't want filtering services?
Logical Net’s filtering service is user-configurable, allowing users to simply
turn off one or all email filtering services.
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Will
Logical Net’s filtering service still work if end-users changes email service
providers?
Logical Net’s filtering accounts are unique to an email address. If users move
to another service that includes Logical Net services, then they can continue to
use Logical Net’s filtering. If the new provider does not have filtering users
should contact their provider's support desk to request Logical Net’s
filtering services.
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Does
Logical Net work when I send mail or only when I receive it?
Currently, Logical Net only processes incoming email.
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What
browsers does Logical Net support?
Logical Net supports version 4 (v4) and above of Netscape and Internet
Explorer.
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Why
do I need to enable cookies when logging into my Message Center?
The main purpose of cookies is to identify you as a unique filtering services
end-user and prepare Web pages that reflect your personalized filtering
applications. When you enter the Message Center using cookies, Logical Net is
generating a customized experience—your application settings, your quarantined
email. Some information, such as your login email address, is packaged into a
cookie and sent to your Web browser which stores it for later use; for example,
the next time you log in, your browser will send the cookie to Logical Net so
that only your password is required—saving you time. Logical Net does not
track any personal information in its cookies or request any personal
information through the Message Center—cookies are simply used to ensure you
are in control of your email.
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How
does Logical Net handle security?
Logical Net takes the security and privacy of user data seriously.
- Legitimate email is not written to disk.
- Passwords are not stored and never transmitted in plain text.
- Suspicious email directed to the Message Center is broken up before being written to disk, so only end-users can access it.
- Logical Net resources, apart from the web and email processing machines, are not accessible through the public Internet.
To ensure data integrity, Logical Net has stringent back-up schedules as well as redundant systems for load balancing. Logical Net's physical equipment is located in geographically diverse locations, to ensure 24x7 up time and the integrity of the system.
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Do Logical Net services compromise your privacy?
No. Neither Logical Net employees nor its business partners ever read an
end-user's email that is being processed during the course of normal
mail delivery. Instead, it is the software applications that process
email behind-the-scenes automatically.
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